Daily DBS
Legal

Terms of service

Last updated 11 October 2026. These terms govern use of the Daily DBS service and website, provided by AOW Group Ltd trading as Daily DBS ("we", "us").

1. The service

Daily DBS checks the status of DBS certificates on the DBS Update Service on your behalf, records the results, and notifies you of changes. We do not issue DBS certificates, we do not see the content of any certificate, and we are not connected to the Disclosure and Barring Service. The service supports your safeguarding decisions; it does not make them, and it does not replace your own procedures or legal duties.

2. Your responsibilities

  • You confirm that you hold each individual's authority to check their DBS status and that you are entitled to receive information at that level of check, and you will withdraw a person from monitoring when that authority ends.
  • You will provide accurate details and keep them up to date.
  • You will keep your login credentials secure and tell us promptly of any unauthorised use.
  • You will act on alerts in accordance with your own safeguarding procedures.

3. Plans, fees and payment

Daily DBS is sold to organisations, and to individuals acting for the purposes of their trade, business or profession. It is not sold to consumers, and prices are shown excluding VAT accordingly.

Fees are set out on our pricing page and exclude VAT. Plans are monthly and roll on until you end them: you may cancel at any time from the billing page and the service continues to the end of the month you have paid for. Annual plans are paid in advance at the published discount and renew automatically each year unless cancelled before the renewal date; we email an invoice at the start of each term. White-labelling for partners is a one-off set-up fee and runs for a minimum of twelve months from the day it goes live, because we configure a domain and email sending on your behalf; the underlying monthly plan stays cancellable. Your plan band is a limit on the number of people you can monitor; when you reach it the owner of the account can move up a band, and we do not move you automatically. One-off fees are payable in advance and are not refundable once the work has started.

4. Data protection

For personal data you provide about the people you monitor, you are the controller and we are your processor. Our privacy notice and the data processing agreement incorporated into these terms set out how we handle that data, our sub-processors, and our security measures. Partners who monitor people on behalf of their own customers appoint us as sub-processor and are responsible for ensuring their own agreements with their customers permit this.

5. Availability and accuracy

We aim to check every certificate on every calendar day and to notify changes the same day, and we tell you in the portal if a day's checks could not be completed. The status information comes from the DBS Update Service, and we cannot control its availability or the accuracy of what it returns. We are not liable for loss arising from delay or error originating with the DBS, from inaccurate details supplied by you, or from your own decisions taken on the basis of an alert.

6. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in any 12-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss.

7. Ending the service

You may export your data at any time. Records of people you monitor are kept while they are on checking. If you take a person off checking, or your account is closed, their records and check history are permanently deleted 90 days later, and you can reinstate them or export your data in that time. Check history for people still on checking is kept for 12 months. Copies held in our database provider's backups are deleted when those backups expire and are not restored except to recover from a failure. We keep only the records we must keep for legal or accounting reasons, such as billing records and the agreements you accepted. We may suspend or end the service if you breach these terms, fail to pay, or use the service in a way that could bring it into disrepute or breach DBS conditions.

8. General

These terms are governed by the law of England and Wales and the courts of England and Wales have exclusive jurisdiction. We may update these terms; we will give at least 30 days' notice of changes that materially affect you.

Daily DBS is a trading name of AOW Group Ltd, company number 14089346, registered office 2nd Floor Sterling House, Langston Road, Loughton, Essex IG10 3TS. Contact: hello@dailydbs.co.uk.